Hi, I'm
Lav Mahato
Help Desk Technician
3+
Years Of Experience
2+
Projects Completed
1+
Certifications
My Skill Set
Delivering Reliable IT Support and End-User Solutions
Technical Troubleshooting
Provides Tier-1 and Tier-2 technical support for hardware, software, and network systems, ensuring timely and effective issue resolution.
Active Directory & User Management
Performs account setup, password resets, and group policy configurations using Active Directory, LDAP, and Azure AD systems.
System Configuration & Networking
Handles LAN/WAN setup, TCP/IP configuration, VPN connectivity, and system updates across Windows and macOS platforms.
Why Choose Me
My Experience Area
Experience
Melanoma Canada
Roles & Responsibilities
● Delivered on-site hardware/software diagnostics, resolving 25+ issues weekly and reducing downtime by 20%.
● Standardized 200+ administrative records ensuring 100% data accuracy and compliance with organizational standards.
● Improved data processing by 15% through Excel automation and standardized documentation templates.
● Managed and maintained office devices ensuring smooth equipment uptime across 10 workstations.
● Enhanced reporting efficiency by 10% through structured workflow documentation and procedural standardization.
Top Talent Bridge
Roles & Responsibilities
● Provided remote technical support to 120+ users via VPN, RDP, and ServiceNow platforms.
● Managed user onboarding and account setup in Active Directory and Azure AD environments.
● Monitored 200+ endpoints for antivirus and firewall compliance ensuring system security.
● Documented 20+ weekly tickets tracking performance metrics and improving SLA resolution speed.
● Supported IT onboarding, ensuring seamless workflow and secure system access for new hires.
TrueSewa
Roles & Responsibilities
● Provided Tier-1 support for 100+ users through ServiceNow achieving 95% satisfaction rate.
● Managed and configured desktops/laptops using SCCM improving hardware reliability by 15%.
● Authored technical documents in Confluence reducing repeat inquiries by 10%.
● Monitored network updates and performance improving system uptime by 22%.
● Enhanced SEO and accessibility for integrated web tools through analytics monitoring.
DEGREE
EDUCATION
Diploma in Computer Science and Engineering
August 2018 – May 2021
Diploma in Computer Systems Technician – Networking
September 2023 – May 2025
Professional Recognition & Feedback
Reliable & Efficient IT Support
Team Lead
Top Talent Bridge
Dependable Problem Solver
Operations Supervisor
TrueSewa